Anonymous
map-marker Asheville, North Carolina

Reliability

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I have used mint for many years to track expenses by category. With the change to credit karma this function disappeared.

They downloaded in an excel csv file all my 2023 expenses but in a total list. I saw the category but couldnt move it around. Since I have no experience with excel, this was useless. The warning they gave me didnt prepare me for tho outcome.

Credit karma does not offer this service. Filing my 2023 return has been far more difficult.

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User's recommendation: Be prepared

Sandra S Qzo

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Verified Reviewer

Five different customer support, phone numbers, and still no assistance.

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I have been given five different one 800 numbers or 817 phone numbers or 982 phone numbers, and cannot get any assistance with my into it meant app

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Preferred solution: A human being to speak to me and resolve. My issues related to Intuit/Mint.

Marshall P Xmy

All accounts not showing up

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Never got to mint supportNever got to mint supportNever got to mint Never got to mint supportNever got to mint support

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Preferred solution: Missing accounts

Anonymous
map-marker Monroe, North Carolina

To inquire about the change in my credit report.

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My credit score, my credit score is incorrect. I have inquired about it and get absolutely No Where with this company.

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Bonnie W Jva

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Verified Reviewer
| map-marker Monroe, North Carolina

To inquire about the change in my credit report.

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There was no one at customer service to help me with my situation. The recorded numbers did not fit my problem.

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Garth C Exj

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Verified Reviewer

Something is broken

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Im trying to connect my bank account with my Mint account but it continues to tell me that the answers to my security questions doesnt match yours.

Ive tried everything Ive changed my security questions and answers so I know Im answering correctly Its still telling me that I have the wrong answer you guys need to fix something Im really upset about this

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Cons:
  • No live agents

Preferred solution: Fix it please.

User's recommendation: Hold their feet to the fire

Chrishawn Jpg

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Verified Reviewer
| map-marker Lake Stevens, Washington

I need help

I opened a new account and was downloading my banks information which was not back to beginning of the year. I manually put the proper information into Mint.org but it would not let me reconcile the information entered, which I was trying to do to have a register for my accounts

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User's recommendation: find another program for finances

Anonymous
map-marker Monroe, North Carolina

To get an answer to my problem

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Not getting any assistance from this company!!! The recorded voice doesnt give me a choice for my problem.

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Anonymous
map-marker Campbell River, British Columbia

Great when it works

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Mint Intuit - Great when it works

Mint is free, so the price is right. Its a good app for keeping on top of your budgetwhen it works.

Their connection to certain banks and/or financial institutions seems to be spotty at best and it frequently prompts me to verify your account. Like several times a day kind of thing. At one point my credit card didnt update for over a week and they couldnt figure out why.

Its been an ongoing issue for over a month. The app isnt exactly intuitive and I find it to be a bit confusing at times, but their customer service agents were super helpful and friendly both times I had to interact with them.

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Pros:
  • Free
  • Great customer support
  • Comprehensive
Cons:
  • App frequently buggy
  • Time consuming
  • Confusing

User's recommendation: Overall the app is worth a bit of frustration to me

Marji D

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Verified Reviewer
| map-marker Birmingham, Alabama

Account balances are wrong

Not one thing changed and noone has gotten back to me. It's very unnerving and aggravating because I can't tell if it's affecting my credit and I tried everything suggested and it still is fixed.

At this point I don't know what to do. Impossible to reach Mint customer service so I can't resolve my incorrect credit balances

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Kealey Wnq
map-marker The Bronx, New York

Cant login

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Cant login. My phone deleted everything now they wont let me login because of 2fa so stupid. They have no customer service

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User's recommendation: Can’t login

Anonymous
map-marker Wilmington, North Carolina

Customer Service/login help

I have created two accounts and I am unable to access any of them. I was wondering if I can reset one account, delete the other to access using MINT for budgeting money purposes.

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Anonymous
map-marker Upland, California

Good company

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My mint was having some issues and the nice woman on the phone understood and helped me out.good. it was a good experience overall.

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User's recommendation: Good

Female Rkd

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Verified Reviewer
| map-marker Anson, Texas

Chat agent failed and can't dial out to get customer service to talk to live agent

Agent can't fix my phone to call or message got new sims card because other phone was stolen . First agent activate card and I restarted phone and nothing works 3 agent now and 2 hours on chat don't know the problem. Can't call y'all don't know short

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User's recommendation: Not to happy right now

Anonymous
map-marker Fontana, California

Acquiretransaction error code

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Took care of my issue. Basically I was getting an error code and they fixed the problem.I really recommend them

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Jeremy Wayne M

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Verified Reviewer
| map-marker Southaven, Mississippi

Repeating the same process no results

To build a infrastructure to block the owner out of his accounts to steal his identity and information. Defamation of character to manipulate a system to just collect the bad and take the good and conspiracy of a system banks any financial institutions to take my information open accounts give to the person thats in violation of cfr 17 - 0.457

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Loss:
$246000

Preferred solution: Let the company propose a solution

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